Customer Service / Shipping Policies

Business hours: 9:00 to 5:00 Monday-Friday (PST)

Customer Service Email: viamerch@gmail.com

Phone Number: (714) 272-7770 

 

Shipping

Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse.

 

Warehouse Location: 1340 E Wilshire Ave, Santa Ana, CA 92707

 

DOMESTIC (within the US) orders usually take 3-5 business days from shipment date to be delivered. Just because you receive an email saying your item was shipped does not necessarily mean it will be shipped that day; it just means the order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible. Orders typically take 1- 3 business days to be processed and shipped, but is longer during sales and the holidays! Business days for us are Monday - Friday. We currently only offer USPS as a shipping provider. Transit times given at checkout are after the fulfillment time.

USPS:

First Class: 15oz and below: 3-5 business days transit

Priority Mail: 16oz and above: 1- 3 business day transit

 

 

Customer Service

We currently offer Customer service Mon – Friday 9am to 5pm

When emailing our Customer Service Department for general contact please do the following.

  • State your Name and Order Number (If available)
  • Leave your Message or Question
  • Please leave your Phone and Email address

 

Return/Exchanges Guidelines

Exchanges

We do accept exchanges

**We do not cover shipping fees for products that aren’t damaged or shipped incorrectly. **

To make an exchange please do the following:

  • Email us with the subject title of the email stating “Exchange”
  • Provide us with your Name, Order Number and Phone Number.
  • Reason for exchange
  • Briefly tell us the item you want to exchange and what you want in its place.
  • Once email is sent expect a reply within 24-Hrs with further directions.

Damaged Goods

If a product is delivered damage please do the following:

  • Send an email Titled “Damaged”
  • Email us a photo of the damaged goods.
  • State where the product is damaged
  • Please include Name, Order Number and Phone Number
  • Once email is sent expect a reply within 24-Hrs with further directions

*A refund won’t be made for the damaged item unless the item can’t be replaced. *

Return Process

We will accept Returns for a refund upon 30 Days of the delivery date.

**Shipping cost and taxes will not be refunded **

To make a Return please do the following:

  • Send an email Titled “Return”
  • Please include Name, Order Number and Phone Number
  • Once email is sent expect a reply within 24-Hrs with further directions